Josh L. from Vail, CO

Dave,

I wanted to thank you on behalf of my wife
and kids for being such an incredible help to us in finding the perfect camper
for our family. I have to apologize for being in such a rush that day and I
appreciate your offer to give me a ride into town. It was one of those crazy
days that only got crazier as it progressed.

You and the guys at Ketelsen could not have been more
helpful. The fact that Kevin and crew were able to replace out trailer hitch so
quickly and without complaint was very much appreciated. You guys have a great
operation going there.

We camped this weekend near Leadville and had an amazing
time. Still figuring out some of the tricks of the camper but we feel very
comfortable now.

Thanks for your time and your knowledge.

All the best!

josh

Becky & Richard U. from Colorado

Brad,

Thank you for your time, support and patience.

We are excited to extend our adventures.

Stop by if in the neighborhood.

Becky & Richard

Lee B. from California

Nancy:

Just a note to say how pleased we have been with the Seville. First, we were impressed with your company and their professionalism. Your walk-thru of our Seville was great. We did a video of the walk-thru and boy has that helped. We don’t have to depend on our memory. Crossroads staff is very helpful and responsive. We didn’t trust the local crossroads dealer and they qualified another to do warranty work. We had a slide-out problem and they authorized repair immediately. The Nor-Cold refrigerator wouldn’t keep ice cream cold and they kept working with the dealer finally replacing the refrigerator cooling unit. As far as we can tell, it solved the problem.

We left your facility and went south thru New Mexico and Arizona to avoid bad weather. Well in Gallup, New Mexico it snowed 6 inches and dropped to 19 degrees. We just missed a sand storm that shut down the highway. In Flagstaff, we went thru a snow storm. The balance of the trip home was uneventful.

We travelled to Alaska for the month of June. The coach is everything we hoped for. We have been very pleased with this coach. It pulls well, backs up better than our older and shorter coach. I had always wanted a generator and trust me, we used the generator a lot. I don’t know how we did without for so many years. They had the satellite wiring correct for both the living room and the bedroom. Our kids bought us a portable dish and it works great.

We have driven approx. 11,000 miles pulling this coach and look forward to many more. We highly recommend you and your company, Crossroadsrv, and Nor Cold. Add this together and you have all the ingredients for success. Your firm, Crossroadsrv, and Nor Cold, talk the talk and walk the walk.

Have a good Thanksgiving and a Merry Christmas.

It has been a pleasure doing business with you folks, I wish I could have towed you and your facility to California.

Lee B.

Daniel H. from Arvada, CO

April 27, 2009

This last Saturday I picked up a 2009 Coleman Santa Fe camper from your dealership. I want to commend some of the people that I dealt with. Ryan performed my orientation and did an outstanding job. Very knowledgeable and made sure I understood exactly what he was demonstrating. Job well done. Brie handled the paper work and again was very professional and courteous. Stephen Conley prepared the financing securing a favorable interest rate. A very nice man and a true professional. Brad Powers worked with me to make certain I was satisfied with choice. It is pleasant to deal with such a great bunch of people and I would whole heartily recommend your dealership.

Regards,
Daniel H.

Larry & Barbara A. from Colorado

February 20, 2009

First of all we were VERY impressed by Eddie Ashcraft. He gave us a very thorough explanation of our camper trailer. We wish he could come with us on our first trip camping. He really enjoys what he is doing for Ketelsen. He is indeed an asset to your business. He is very knowledgeable in what he does. Thanks Eddie!

Maybe we will come in touch with one another someday. We will be coming in for repair whenever the parts come in. And....of course, we need to purchase a couple of other necessities in your store. Thanks to all of you at Ketelsen and especially Eddie.

Sincerely,
Larry & Barbara A.

Tara B. from Arvada, CO

February 12, 2009

I wanted to take a moment and thank Steve Conley and David Dowling, our salesman. You both provided my husband and I with excellent customer service and it was really a pleasure to work with you both. You don't find people who really love their jobs like you both do much anymore. I would recommend Ketelsen to anybody simply because of the two of you and how easy you were to work with, not to mention very knowledgeable about all of your products!!!!!

So again thanks so much.

Tara B.
Arvada, CO

Rob L. from Lakewood, CO

December 8, 2008

I was at your parts department a few hours ago (12-8-08). I was looking for numerous miscellaneous parts to fix up a Taos tent trailer that belonged to my dad and that I was fixing up and delivering to my brother in Portland, Oregon. There were 10 to 12 small things I was looking to deal with. There were two individuals in the department. I believe they are Rachel and Wes. These two people were simply outstanding in their assistance to me. It has been a long time since I have witnessed this type of customer service. Their knowledge of the items I needed was far beyond what I could have expected. They knew immediately exactly what I needed and where the part was. Sometimes my description of what I was looking for was kind of vague, but they caught right on and went right to the correct location and found it. I found a few items myself on the shelves that I thought were the right items, but several times, there was a better item that would work better. They explained each time why and how something else would work better. Their knowledge and experience was way beyond any expectation I had. It is amazing to me that I could get this kind of service and it was topped off by their friendly - but yet efficient, attitudes.

I was so surprised by this service that I am compelled to write to you. They are outstanding representatives of your company. I will now look to Ketelsen first for my RV and parts needs and I will certainly look for these two individuals.

Rob L.
Lakewood, CO

Eric Y. from Fort Collins, CO

May 7, 2008

I just want to say that I had read a bunch of forums on purchasing campers. Plenty of members had horrible experiences. Untrained tech guys/gals, equipment that was broken or not working, pressure to buy when they weren't ready and an overall uncomfortable experience. I just want to extend a big Thank You to you and your crew there. Everyone was professional and courteous and it was an absolute pleasure buying a camper from you guys. I will be posting my experience on there for others to read as I feel everyone should have that sort of experience when purchasing a big ticket (at least to me) item.

Thanks again to you and your crew, you all get an A+!

P.S. A special Thank you to Angel and Bob for going the extra mile to help me out. Angel helped me to tweak my weight distribution hitch so it was safe and correct even though I installed it myself. To Bob for grabbing the mud flap from another camper on the lot rather than have me wait for a replacement. Top notch in my book in customer service!

Erik Y.
Fort Collins, CO